Privacy Policy

The Company respects your privacy and values the trust you place in it. Set out below is the Company’s ‘Privacy Policy’ which details the manner in which information relating to you is collected, used and disclosed. Customers are advised to read and understand our Privacy Policy carefully, as by accessing the Market Platform you agree to be bound by the terms and conditions of the Privacy Policy and consent to the collection, storage and use of information relating to you as provided herein.

 

Should you need any clarifications regarding this Privacy Policy, please do not hesitate to contact us at info@SaiSampurna.com

 

Collection, Storage and Use of information

We may automatically store certain information including but not limited to information about your web browser, IP address, cookies stored on your device and other information about you based upon your behavior on the website. We use this information to do internal research on our users’ demographics, interests and behavior to better understand, protect and serve our users. This information is compiled and analyzed on an aggregated basis. This information may include the URL that you just came from (whether this URL is on the website or not), which URL you next go to (whether this URL is on the website or not), your computer browser information, your IP address, and other information associated with your interaction with the website.

 

We also collect and store personal information provided by you from time to time on the Market Platform. We only collect and use such information from you that we consider necessary for achieving a seamless, efficient and safe experience, customized to your needs including:

  • To enable the provision of services opted by you;
  • To communicate necessary account and product/service related information from time to time;
  • To allow you to receive quality customer care services;
  • To undertake necessary fraud and money laundering prevention checks, and comply with the highest security standards;
  • To comply with applicable laws, rules and regulations; and
  • To provide you with information and offers on products and services, on updates, on promotions, on related, affiliated or associated service providers and partners, that we believe would be of interest to you
  • Where any service requested by you involves a third party, such information as is reasonably necessary by the Company to carry out your service request, may be shared with such third party.

Contacts Permissions: If you allow us to access your contact list information including you and your contacts’ e-mail ids and any other details saved therein, it enables us to send across referral links to your friends/contacts, etc. We may also use this information to make recommendations for groceries.

 

Further, you may from time to time choose to provide payment related financial information (credit card, debit card, bank account details, name, billing address, shipping address, phone number etc.) on the website. We are committed to keeping all such sensitive data/information safe at all times and ensure that such data/information is only transacted over secure websites of approved payment gateways which are digitally encrypted. The Company will not use your financial information for any purpose other than to complete a transaction with you.

 

Device information: We may need your device permission to get information about your device, like OS (operating system) name, mobile network, hardware model, unique device identifier, etc. Based on these inputs, we intend to optimize your order experience and thereby serve you better.

 

Location:  This permission enables us to give you the benefit of delivering the product to your address and also to provide location specific deals with personalized in-funnel experience. 

 

​​With Other Users: If you are a delivery partner, this permission enables us to verify your exact location information and locate your present location to align you at the preferred region when you begin or engage in a delivery and track the progress and completion of your trips.

 

This feature/permission helps in connecting the right delivery partner with the right delivery opportunity and the path helps in computing the right distance pay along with providing consumers visibility of delivery partners location during delivery for address interventions.

 

SMS: If you allow us to access your SMS, we read your SMS to autofill or pre-populate ‘OTP’ while making a transaction and to validate your mobile number. This provides you a seamless purchase experience while making an order and you do not need to move out of the app to read the SMS and then enter it in the app.

 

Phone: The app requires access to make phone calls so that you can make phone calls to our customer contact centers directly through the app.

 

Email ID: If you allow us to access your email id then, it enables us to send various deals and offers directly to your email.

 

Photo/ Media/ Files: We take media storage permissions to cache the SaiSampurna images to provide seamless and fast experience while browsing SaiSampurna app.

 

Wi-Fi connection information: When you allow us the permission to detect your Wi-Fi connection, we optimize your experience such as more detailing on maps, better image loading etc.

 

Camera: You can grant camera permission as well to take pictures from your camera like that of the invoice, defective products etc., in our customer chat feature.

 

To the extent possible, we provide you the option of not divulging any specific information that you wish for us not to collect, store or use. You may also choose not to use a particular service or feature on the website/application and opt out of any non-essential communications from the Company.

 

Cookies

The Company uses data collection devices such as “cookies” on certain pages of the website to help analyze our web page flow, measure promotional effectiveness, and promote trust and safety. “Cookies” are small data files placed on your hard drive or device that assist us in providing our services and may include an anonymous unique identifier. The Company offers certain features that are only available through the use of a “cookie”. The Company also uses cookies to allow you to enter your password less frequently during a session.

 

Cookies can also help the Company provide information that is targeted to your interests. Most cookies are “session cookies,” meaning that they are automatically deleted from your hard drive at the end of a session. You are always free to decline our cookies if your browser permits, although in that case you may not be able to use certain features on the website and you may be required to re-enter your password more frequently during a session.

 

The Company does not retain any information collected for any longer than is reasonably considered necessary by us, or such period as may be required by applicable laws. The Company may be required to disclose any information that is lawfully sought from it by a judicial or other competent body pursuant to applicable laws.

 

The website may contain links to other websites. We are not responsible for the privacy practices of such websites which we do not manage and control.

 

Choices available regarding the collection, use and distribution of information

To protect against the loss, misuse and alteration of the information under its control, the Company endeavors to safeguard the confidentiality of your personally identifiable information, and has in place appropriate physical and managerial procedures in place. However transmissions made by means of the Internet cannot be made absolutely secure. By using the website, you agree that the Company will have no liability for disclosure of your information due to errors in transmission and/or unauthorized acts of third parties.

 

We may share certain information with governmental agencies or other third parties, where we are:

  • Obligated under the applicable laws or in good faith to respond to court orders and processes; or
  • Detecting and preventing against actual or potential occurrence of identity theft, fraud, abuse of Services and other illegal acts;
  • Responding to claims that an advertisement, posting or other content violates the intellectual property rights of a third party;
  • Under a duty to disclose or share your personal data in order to enforce our Terms of Use and other agreements, policies or to protect the rights, property, or safety of the Company, our customers, or others, or in the event of a claim or dispute relating to your use of our Services. This includes exchanging information with other companies and organisations for the purposes of fraud detection and credit risk reduction.

Please note that the Company will not ask you to share any sensitive data or information via email or telephone. If you receive any such request by email or telephone, please do not respond/divulge any sensitive data or information and forward the information relating to the same to info@SaiSampurna.com for necessary action.

 

Misrepresentation

The Company shall assume no responsibility for any communication not authorized by SaiSampurna with respect to any offer. This includes, but is not limited to, any fraud or misrepresentation caused by any third-party administrators resulting in loss or injury to the user. Users are cautioned that SaiSampurna does not run any call center, and does not make available for communication any landline/mobile number/email on the internet/social media/any other electronic means to its users other than the contact information detailed below.

In case any user wishes to communicate, the user may communicate at the following number/email:

Registered Customer care helpline: 9599 131 531  
Email: info@SaiSampurna.com
Attention: Mrs. Anuja Tandon

 

You Agree & Confirm

That in the event any product delivery is delayed or is returned from its destination on your account (e.g., providing the wrong name or address or other incorrect/misleading information), any additional costs incurred by the Company for re-delivery of the product(s) shall be borne by you

 

The Company will not be held responsible for any delay or failure to make delivery of your order if the delay or failure arises from any cause which is beyond our reasonable control

 

You agree to use the services provided by the Company for lawful purposes only, and comply with all applicable laws and regulations while using/accessing and transacting on the Market Platform

 

You will provide authentic and true information in all instances where any information is requested of you. The Company reserves the right to confirm and validate the information and other details provided by you at any point of time

 

If at any time, the information provided by you is found to be false or inaccurate (wholly or partly), the Company shall have the right in its sole discretion to reject registration, cancel all orders, and debar you from using its services and other affiliated services in the future without any prior intimation whatsoever, and without any liability to you

 

You are accessing the services made available by the Company and transacting at your sole risk and are using your best and prudent judgement before entering any transaction through the Market Platform

 

Before placing an order, you acknowledged to have checked and reviewed the product description carefully and in sufficient detail. By placing an order on the Market Platform, you agree to be bound by the conditions of sale included in the item’s description without exception

 

Notwithstanding the right of the Company on cancellation of the order, any Product in the order may be replaced by the Company in case of unavailability or for other reasons outside the control of the Company, subject to you may refuse to accept such replacement/substitute product. For such cancellations, the Company will initiate a refund, if any, on the order/product, if any, made by you under the relevant order within 72 hours

 

Minimum Order Value

There is no minimum order value to place an order with SaiSampurna. The delivery charges are mentioned on the app and web at the checkout page.

 

Order cancellation

As a user, you may cancel an order placed by you anytime before the order enters the “dispatched” stage by calling our customer helpline number. For any such authorized cancellations, we will initiate a refund, if any, made by you under the relevant order within approximately 24 hours.

The Company may cancel any order at its sole discretion in any of the following cases: (a) if the transaction is suspected of a fraudulent nature (which does not conform to or violates these Terms of Use/User Agreement), or (b) in case of unavailability of product(s), or (c) for reason(s) outside the reasonable control of the Company, including causes for delivery-related logistical difficulties. For such cancellations, the Company will initiate a refund, if any, made by you under the relevant order within 24-48 hours.

 

The Company endeavors to ensure that prices of all the products listed on the Market Platform are correct. However, from time to time, the prices of certain products may not be current or may be inaccurate due to technical issues and/or typographical errors. In such an event, the Company reserves the right to cancel your order and grant credit/coupon for the value of the returned product. Such credit shall be available for use against a subsequent invoice for transactions on the Market Platform.

 

We maintain a list of all fraudulent transactions and non-complying users, and reserve the right to deny access to such users at any time or cancel any orders placed by them in future.